my plan doesn't work

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  highcultures · Member · May 18, 2016 at 8:22 am

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  I want to buy a plan business for my website but it doesn’t work
  My credit card was debited 3 times because i try to buy it
  So i want my plan because i have paid but i can’t use it

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 18, 2016 at 11:26 am

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  Good Morning @highcultures – If you were accidentally charged duplicate times for your purchase you may request a refund here: http://wordpress.com/purchases/ You will need to be logged into the account that originally made the purchase in order to request the refund. More information on Refunds at WordPress.com can be found here: https://en.support.wordpress.com/refunds/

  When you are logged in, do you see the upgraded plan listed at either of these links https://wordpress.com/me/billing or https://wordpress.com/plans ?

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  staff-doublebassd · Staff · May 18, 2016 at 7:35 pm

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  Hey there,

  We received a 10486 Paypal error code when you attempted to pay for your upgrades which indicates when a buyer’s payment fails due to a bad funding method (typically an invalid or maxed out credit card).

  So, I would check that all the credit card info was put in correctly and that there is enough on the card to cover the purchase. You were not charged for any of your transactions.

  Alternately, you can also try a different card if you are having issues with the one you used.

  Let me know if you have any questions. Thanks!