My Plan Upgrade Transaction Couldn't Be Completed

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  assassinssub · Member · May 15, 2017 at 9:56 am

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  I tried to upgrade my plan from Free to Personal
  I entered my Credit Card correctly but the transaction failed
  and when I tried to pay with PayPal it failed too.

  The blog I need help with is: (visible only to logged in users)

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  vishalmukadam · Member · May 15, 2017 at 10:04 am

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  Hi there,
  I would request you to contact the bank and make sure your card is activated for international transactions and sufficient credit card limit or sufficient funds in case of a debit card.
  Hope this will solve your issue, let me know if you have further queries.

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  otpidusprime · Member · May 15, 2017 at 10:04 am

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  Hello @assassinssubs
  I am tagging this thread for staff attention.

  Please be patient, someone from the staff will be here to assist you soon.

  Thanks! 🙂

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  vishalmukadam · Member · May 15, 2017 at 10:04 am

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  Hi there,
  I would request you to contact the bank and make sure your card is activated for international transactions and sufficient credit card limit or sufficient funds in case of a debit card.
  Hope this will solve your issue, let me know if you have further queries.

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  assassinssub · Member · May 15, 2017 at 10:11 am

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  @vishalmukadam

  It’s activated with sufficient funds..that doesn’t seems the problem, thank you anyway

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  assassinssub · Member · May 15, 2017 at 10:12 am

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  @otpidusprime

  Thank you.

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  kokkieh · Staff · May 15, 2017 at 2:07 pm

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  Hi there,

  It appears your payment is being blocked on PayPal’s end. Please contact their support for help with this.

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  assassinssub · Member · May 15, 2017 at 2:16 pm

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  @kokkieh
  Paying with Credit Card Directly to WordPress won’t work too

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  vishalmukadam · Member · May 15, 2017 at 4:11 pm

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  Hello,

  It depends, if you are from India then this are the details which might help you, paying with PayPal from Indian debit and credit cards

  This list has been sent to me by PayPal India:
  American Express CC-yes DC-no
  Andhra Bank CC-yes DC-no
  Axis CC-yes DC-yes
  Citibank CC-yes DC-yes
  HDFC CC-yes DC-yes
  ICICI CC-yes DC-yes
  Indian Bank CC-yes DC-no
  Indusind Bank Limited CC-yes DC-yes
  Jammu & Kashmir Bank CC-yes DC-no
  Kotak Mahindra Bank CC-yes DC-yes
  SCB CC-yes DC-yes
  The Ratnakar Bank CC-yes DC-no
  Vijaya Bank CC-yes DC-no
  IDBI only (visa) CC-yes DC-yes
  Federal Bank CC-yes DC-yes

  Some Banks requires international card activation to execute this transaction so make sure you do that,
  then you can directly pay with your card or else you can use Paypal.

  You can also try to contact PayPal with the issue as said by @kokkieh

  Hope this will help you, let me know if you have further queries.

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  kokkieh · Staff · May 15, 2017 at 6:15 pm

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  @assassinssubs

  It doesn’t matter that you’re paying by credit card. The payment is being processed by PayPal, and they’re blocking it. I know this, because I can see the error message that PayPal is returning to us each time you try to pay.