My plugins are giving me issues

  • Unknown's avatar
    daretoexploreja · Member ·

    My plugins are giving me issues, and now my website will not allow my customer to book any of the accommodations. When customers try to book an error message pops up saying that the page does not exist. I need help finding my website backup. I contacted elementor and they said to contact wordpress because the issue is on your side.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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