My premium is not activated even though I have paid for it

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  firstcallagency · Member · Apr 5, 2019 at 1:06 pm

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  My premium account is not activated even though I have paid for it.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 5, 2019 at 2:49 pm

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  Hi firstcallagency,

  I see you chatted with our Happiness Engineers and they mentioned you upgraded fcagencydotcodotuk.wordpress.com to the Premium plan — you then request a refund for this site:

  https://wordpress.com/me/purchases/billing

  You purchased a new Premium plan for fcagencycouk.wordpress.com after that and this upgrade should be listed on your Manage Purchases page:

  https://wordpress.com/purchases

  Is this the site you wanted to purchase the plan for? You can either reply here or start a chat if you need more help.