My premium is not up graded .

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  naxonnaxos · Member · May 1, 2019 at 12:45 am

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  I paid for a premium a few days ago to up grade from free to pay . The shopping cart keeps popping up saying I have an complete payment.

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  shubhamgmath · Member · May 1, 2019 at 2:14 am

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  Hi naxonnaxos

  I am tagging this thread as ‘modlook’ for staff intervention please wait for some time they will get back to you on this.

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  fstat · Staff · May 1, 2019 at 7:49 am

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  Hi there,

  I don’t see a complete purchase on your account. Are you sure the payment went through? Do you see a charge on your card?

  You can use the following tool to determine if your card was charged by us:

  Why was I charged?

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  naxonnaxos · Member · May 2, 2019 at 8:46 pm

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  I paid for 9.9 premium. And it was deducted from my bank account .then after the cart msg continued pooping up requesting me to pay and upgrade,I pressed ok but when a bailing form appeared,I didn’t complete it.

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  supernovia · Staff · May 3, 2019 at 12:57 am

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  @naxonnaxos can you find the bill on your credit card or bank statement? We are unable to find a transaction here, but you may have done it with a different account.

  If you can see a charge on your statement, let us know and we’ll contact you via email for the transaction ID.