My premium package is not uploading video

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  skyrodgers · Member · Jun 10, 2014 at 4:02 pm

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  Hello, I purchased the premium wordpress, and I cannot upload short video from my iphone.
  please advise
  Thank you

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  thatrobyn · Member · Jun 10, 2014 at 5:30 pm

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  Hello there! I see a video uploaded an hour ago called, “Hurry Up & Wait.” Was this the file with which you were having trouble? If so, let me know if the issue is resolved. If not, please give me a couple more details:

  Do you see an error message?

  Can you try the upload on a different WiFi connection?

  Have you had trouble loading video in the past?

  Looking forward to hearing from you. Cheers!

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  skyrodgers · Member · Jun 10, 2014 at 8:00 pm

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  Thanks for the reply.
  I was able to upload it on my PC, but not from my video stream on my iPhone via the WordPress app.
  Any suggestions?
  Thank you :)
  Sky

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  thatrobyn · Member · Jun 10, 2014 at 8:26 pm

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  That explains things, Sky. Thanks for your note. Because we needed to improve the functionality of the video upload on iOS, it was taken down for “construction.” I am very sorry about the inconvenience, You will have this feature back once the new and improved version is complete.

  In the meantime, I know it’s not optimal, but you can upload video via WordPress.com on Safari or Chrome from your phone. You’ll do so in the same way that you upload on your desktop PC.

  Thanks for your patience. We’ll make sure to post as soon as the new app is released. Best to you.