My previous account seems to have gone missing, along with my website!

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  elkeruth · Member · Jan 17, 2021 at 9:05 pm

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  Hi! I just tried to pull up my website elkeullmer.com, and then to log in to my wordpress account, and they have both disappeared. Halp! Thank you. Elke

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  staff-totoro · Staff · Jan 18, 2021 at 2:52 am

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  Hi there,

  The site elkeullmer.com appears to be a self-hosted WordPress (also called “.org”) site hosted on NAMECHEAP Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/elkeullmer.com+dns

  To clarify, we are not the only providers of WordPress sites, and NAMECHEAP also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!