My previous website with you guys is not working

  • Unknown's avatar
    googleworkspacecf4bdf82bb · Member ·

    hi we’ve had this website venturevanlinesmoving.com for our business for a while now but just recently when you go on the website it just says account suspended and i can no longer login on your platform. The login link doesnt work anymore to do so here it is https://venturevanlinesmoving.com/wp-admin/

    Self-declared URL: venturevanlinesmoving.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host venturevanlinesmoving.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Google Domains Hosting. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere.

    The good news is that your hosting provider may be able to help in this instance. A suspension message of this nature almost always indicates an issue with your hosting account, and not a general WordPress issue. I recommend contacting Google Domains Hosting for further assistance since they are in the best position to help.

    Thanks!

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