my primary website not connected

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  jlfashion2020 · Member · Mar 22, 2022 at 9:49 pm

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  hi, I’m trying to connect my new website as my previous domain no longer exists. I’m trying to use jetpack it keeps coming up with an error message. I think it’s due to my website not being connected to the WordPress site.can you help me resolve

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  staff-ozmodiar · Staff · Mar 23, 2022 at 2:20 am

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  What is the URL of the site you are trying to connect? We’ll be happy to take a look and see if we can help.

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  5jyybwwmpc · Member · Mar 23, 2022 at 2:30 am

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  I can’t access my site. It come up that I don’t have a site. Site name: https://www.patriciafuqualovettwrites.wordpress.org. If I Google my site and I’m able to see my content but I’m unable to gain user/user access. How can I regain access?

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  5jyybwwmpc · Member · Mar 23, 2022 at 2:32 am

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  I can’t access my site. It comes up that I don’t have a place. Site name: https://www.patricialovettwrites.wordpress.org. If I Google my site and I’m able to see my content, I’m unable to gain user/user access. How can I regain access?

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  staff-ozmodiar · Staff · Mar 23, 2022 at 3:45 am

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  @5jyybwwmpc

  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.