My profile is wiped

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  robindubitzkij · Member · Nov 7, 2022 at 12:02 pm

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  Hi,

  I was met with a error message saying (loosly translated) “A critical error has occured on the website. CHeck your inbox for the admin for more information.”

  The site is: http://www.zenhair.se

  When I log into the account, the profile is wiped, there is no information, no sites active and no traces that it ever existed any site.

  What happened and what do I do?

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  staff-totoro · Staff · Nov 7, 2022 at 9:41 pm

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  Hi there,

  We can’t help directly because we don’t host zenhair.se on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Loopia Hosting) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!