My profile ppicture

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  hornerdeniseaolcom · Member · Dec 19, 2021 at 4:45 am

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  I tried to upload a picture to my profile, but there was no save button after I uploaded it. How do I insert a picture I upload if there’s no way of saving it? I get a message every time that the photo wasn’t saved. I don’t see any save button, just cancel, reset and change the picture. I tried all of them, but no use.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 19, 2021 at 3:06 pm

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  Hi there,

  You should be able to go https://wordpress.com/me, click the profile picture, and upload your picture without having to save anything.

  

  https://wordpress.com/support/manage-my-profile/#profile-photo

  Is this what you are doing to add your profile photo?

  Let me know, thanks!

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  hornerdeniseaolcom · Member · Dec 19, 2021 at 7:43 pm

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  I go there to profile, but when I click on the circle, then upload a picture, there’s no save button. I click change to just to get out of it, as the other options are reset and cancel. Then I get an error message that says it wasn’t saved. Each time it happens like that.

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  staff-totoro · Staff · Dec 19, 2021 at 11:41 pm

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  Hi there,

  Can you upload your profile image to the media library here so we can take a closer look?

  https://wordpress.com/media/storiesoftheratpatrol.wordpress.com

  That will allow us to take a closer look and test from our end to see if we have the same issue, thanks!

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  hornerdeniseaolcom · Member · Dec 20, 2021 at 3:03 am

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  Hi, Jerry! The picture I’m trying to use is in my media gallery as the last one uploaded. It shows a bare tree in the desert. I hope you can fix it. Thanks!

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  staff-totoro · Staff · Dec 20, 2021 at 4:39 am

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  Hi again,

  Thanks for that upload. I noticed that on your profile page the setting “Hide my Gravatar profile” is enabled, which prevents you from adding a profile image (we use Gravatar in our profiles on WordPress.com) out of curiosity did you have a profile image set previously , but opted to disable Gravatar? Or is this your first time setting a profile image?

  Thanks for the additional info!

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  hornerdeniseaolcom · Member · Dec 20, 2021 at 2:48 pm

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  I switched the Hide Gravatar to ‘on’ and uploaded the picture again and it worked! Thanks!