My purchase are frozen and I have free account

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  nicksteiner808 · Member · Nov 2, 2023 at 9:11 am

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  I’m trying to upgrade to premium and my purchases on my account have been frozen. So I’m not even able to email wordpress or access live chat because they are not available for free users and this is the only way I can even contact you guy. I need my purchases to be unfrozen so I can purchase premium!

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Nov 2, 2023 at 7:14 pm

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  Hi! Our forums staff isn’t able to resolve this type of issue, but it looks like you did reach out to our payments team directly through the link in the dashboard. They’ll be best able to assist. Cheers!