My purchase of a Business Year Plan does not appear in my purchases window

• 

  oldgiftingiving · Member · Feb 22, 2022 at 9:11 am

  • Copy link
  • Add topic to favorites

  I recently purchased a yearly Business Plan for 300€ at WordPress. This purchase does not appear in the Purchases Tab under the Account Settings option. Is there a way to get help from someone at WordPress directly??

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Feb 22, 2022 at 9:38 am

  • Copy link

  I see your domain https://giftingiving.com/ is up and running on the wordpress.com platform but hasn’t been launched yet.
  If you don’t see that purchase, you probably bought that plan using another account. You can check this yourself using the transaction ID at https://en.support.wordpress.com/account-recovery/

• 

  staff-mckluskey · Staff · Feb 22, 2022 at 11:32 am

  • Copy link

  Hi there!

  It indeed sounds like you created the site under a different account, not oldgiftingiving.
  You will need to log out and log back in using the same email address to which the receipt was sent.

  If you don’t remember the credentials, follow the steps @staartmees shared above to regain access to the account.