My Refund after Annual Subscription cancellation doesn't reflect in my account even after 10 days..

  • Unknown's avatar
    albirschool · Member ·

    Hi,
    My Refund after Annual Subscription cancellation doesn’t reflect in my account even after 10 days.

    Date: April 03, 2020
    Refund Summary
    Receipt ID: [redacted]
    Transaction ID: [redacted]
    Amount Indian Rupees: 4200/-

  • Unknown's avatar
    staartmees · Member ·

    NEVER post sensitive information on a public forum. Posting your transaction ID gives people the chance to take over your site!

  • kokkieh · Staff ·

    Hi there,

    If you haven’t received your refund yet, please contact your bank directly for help. You can give them that transaction ID from our payment processor as a reference.

    Once the refund is processed on our end, which in this case happened on 3 April, we no longer have any control over the funds. From there it’s up to your bank or credit card company to process the refund on their end and return the funds to your account.

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