My refund failed

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  irispraas · Member · Jan 19, 2016 at 6:48 pm

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  Hello,

  I canceled my premium account about two weeks ago, but I still didn’t receive the €73.00 refund.

  Who can help me with this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 19, 2016 at 6:51 pm

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  I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jan 19, 2016 at 6:52 pm

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  Oh no! I apologize for the unintended repetition in the last 2 paragraphs above. :(

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  irispraas · Member · Jan 19, 2016 at 6:58 pm

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  Thank you!

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  staff-doublebassd · Staff · Jan 20, 2016 at 11:40 pm

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  Hi there,

  Any sign of the refund in your account?

  I see that we initiated the refund on 12/25, so it definitely should have been reflected on your bank statement by now.

  Let me know if that is still not the case, and I would happy to look into the issue for you.

  Thanks!