My refund has not come in yet

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  taniatran · Member · Jan 31, 2020 at 6:42 am

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  Hello I applied to a refund for my subscription and have not received it yet, please confirm when this is coming in.

  Thanks

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  staff-mckluskey · Staff · Jan 31, 2020 at 11:10 am

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  Hi there!

  Refunds usually take 5-10 business days to appear on your statement, but some banks may require more time to process the refund.

  In some cases, you will not see a separate refund listed on your statement, but the original charge will be removed instead. This is most likely the case here so please make sure if the original charges are still on your statement. You can reach out to your bank entity for more details regarding that.