My reserve codes do not work

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  stigelp · Member · Jul 10, 2021 at 1:31 pm

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  Hi,
  I have two steps authentic login on my blog, stickans blog. My mobile crashed, so I have got a new mobile with another mobile number. Perhaps this is the reason to why I not receive the code? Moreover, I cannot use anyone of 10 reserve code I got in november 2018. I get a message that my reserve code in not valid. Why?
  Can you please help me, how to login. Just now I feel very frustrate. What for me to do to login on my blog, which is upgraded to “personal”.

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  kokkieh · Staff · Jul 10, 2021 at 1:58 pm

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  Hi there,

  Are you speaking of https://stickans.blog/?

  If you don’t have access to the phone number where you used to receive 2FA codes, and you don’t have your backup codes any more either, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

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  stigelp · Member · Jul 10, 2021 at 9:49 pm

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  I was happy due to I thought that I had succeed with logging in to my blog and had got 10 new reserve codes. But all had been wrong. I had been logged into a new empty WordPress.com blog not my stickans.blog.
  I also saw that this blog name exist another new blog. Of cause – this blog is my blog, stickans.blog!
  I don’t understand anything, but of cause, I not not feel good just now, as I’m still outside my blog. :(
  Can you please help me, how to get my blog back again? Now I have worked with it in two days, without could logg in to my blog. For me it is feel frustrating. :(
  All this problem is of cause depending on that I have two-step verification and lost my mobile and now have another mobile number due to mobile crash. Moreover no-one of the 10 reserve codes I got in November 2018 work, so I can not log in with a verification code. :(

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  aisajib · Member · Jul 11, 2021 at 8:55 am

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  Hi there,

  The reason you’re not able to manage the site stickans.blog is that you are not logged in to the correct account.

  I’ve sent an email to the email address you used on the correct WordPress.com account where you own the site stickans.blog. Please check your email and reply to that email. We’ll help you with two-factor authentication if you’re having trouble with that.