My restore is not working

  • Unknown's avatar
    atif570c657a47a · Member ·

    Hi, My trial expired. I have just renewed it but I am unable to restore it. Jetpack keeps saying unable to connect. Can you please help get my site back to the way it was? We spent days in building it. Thanks

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    I was about to indicate that the Jetpack connection is already working, as you can see here: https://jptools.wordpress.com/debug/?url=futuristicwizard5.wpcomstaging.com and that you can access previous backups of your site here: https://wordpress.com/activity-log/futuristicwizard5.wpcomstaging.com but I’ve seen that you’ve cancelled and refunded your Creator plan.

    You can recover and resume all the work invested in your site by repurchasing the Creator plan:

    and then restoring a previous backup of your site:

    WP
    Back Up and Restore Your Website
    in WordPress.com Support
    6 min read
    Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

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