my site

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  dangoldman59 · Member · Apr 27, 2021 at 12:11 am

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  where did it go

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  staff-mckluskey · Staff · Apr 27, 2021 at 8:49 am

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  Hi there!

  What’s the address of the site you’re trying to access?

  It sounds like you have logged in to a different account.

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  dangoldman59 · Member · Apr 29, 2021 at 11:45 pm

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  Hi and Thank you…

  I am really stuck here. Hope you can explain whats happening so I can move forward

  I would like to make changes to my site. http://www.rhinebeckphotoarts.com
  and am unable to figure out how to get in… the dashboard???

  please help

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  dangoldman59 · Member · Apr 29, 2021 at 11:49 pm

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  Can not access my WordPress site http://www.rhinebeckphotoarts.com

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  staff-blorbo · Staff · Apr 29, 2021 at 11:50 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  You’ll log into it through http://www.rhinebeckphotoarts.com/wp-login.php and not here.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  dangoldman59 · Member · Apr 30, 2021 at 12:21 am

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  I appreciate your response. The web address info. However…. I Am unable to get past sign in!!!!! All my info here is correct. Just re-set the password too.

  This is day 2 of trying to get into my site.

  If it helps, I am happy to supply you with all my log-in info. for that site. My user name is dangoldman59

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  dangoldman59 · Member · Apr 30, 2021 at 12:23 am

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  appreciate your response. I Am unable to get past sign in!!!!! Just re-set the password too.

  This is day 2 of trying to get into my site.

  I am happy to supply you with all my log-in info. My user name is dangoldman59

  Please help me through this.

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  staff-totoro · Staff · Apr 30, 2021 at 3:25 am

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  The site rhinebeckphotoarts.com appears to be a self-hosted WordPress (also called “.org”) site hosted on IONOS Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/rhinebeckphotoarts.com+dns

  To clarify, we are not the only providers of WordPress sites, and IONOS also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through IONOS, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask IONOS support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!