my site and all data was deleted?

  • Unknown's avatar
    avelinebaudelaire · Member ·

    hello. i’m approaching my first renewal date. for some reason my site is no longer active and all of my blog posts have been removed. according to archive.org my site was up and running as of August 20th. i don’t know why everything would suddenly be deleted. how can i get my site & posts back?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

    Once you are connected to the correct account we are happy to help you with managing your account. Thanks!

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