My site and content has completely disappeared

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  misenaturalskincare · Member · Aug 5, 2022 at 9:09 am

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  Guys, I have a merchant website http://www.misenaturalskincare.com.
  It has completely disappeared and with it all the content.
  There was a problem in March when it felt like the content I had added at Christmas had disappeared but now the whole site is gone.
  Can someone help me to understand what happened please?

  I don’t have a site linked to this WordPress.com account

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  amiteshg93 · Member · Aug 5, 2022 at 11:19 am

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  Hi there,

  http://www.misenaturalskincare.com is up and running.

  I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  To get help with the WordPress open source software itself, you can contact the WordPress community forum using the link https://wordpress.org/support/forums

  Hope this helps! :)

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  misenaturalskincare · Member · Aug 5, 2022 at 12:13 pm

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  Hi Amiteshg93,

  Thanks for getting back to me.
  I appreciate your response :)
  It’s confusing because I login via wordpress.com, I don’t have a wordpress.org account.
  I spoke to my hosting company ( Green Geeks) who informed me that the database in wp-config.php didn’t match my one hence the outage.
  I’m extremely confused and concerned as to how or why that changed.
  Anyway, thanks again!
  Best wishes

  CD

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  staff-ozmodiar · Staff · Aug 5, 2022 at 6:44 pm

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  It’s confusing because I login via wordpress.com, I don’t have a wordpress.org account.

  WordPress.org isn’t a hosting company, it is just the place where the open-source WordPress software lives. They have a support forum and you can download WordPress, plugins, and themes. But you wouldn’t need to have an account there unless you needed to use any of those features.

  WordPress.com vs. WordPress.org

  Your site misenaturalskincare.com is not hosted here at WordPress.com. But is connected to WordPress.com via the Jetpack plugin.

  The most basic way you would log into your site would be to go to this URL:

  https://misenaturalskincare.com/wp-login.php

  Let us know if anything is unclear or you have any further questions.

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  misenaturalskincare · Member · Aug 5, 2022 at 9:05 pm

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  Thank you that clears it up!
  Sorry for the noobishness

  Best wishes

  CD

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  staff-ozmodiar · Staff · Aug 5, 2022 at 9:10 pm

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  Not to worry! Glad we could help.