My site and dashboard has disappeared

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  soniacosentinopro · Member · Jan 19, 2023 at 2:18 pm

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  I need help! My site, which was running on a Business plan since May 2021 and whose plan is still in effect, has disappeared: I can see a SOON page, but I no longer have a dashboard, so I can’t modify anything or access the CHAT I’m entitled to with the Business plan. The 2 domain names are active, but that’s all. For some reason, WP considers that I have a free plan and does not answer my messages sent by form. How do I reach the WP team? Have you experienced this?

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 20, 2023 at 11:45 am

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  Hello there,

  Happy to help you with this.

  I need help! My site, which was running on a Business plan since May 2021 and whose plan is still in effect, has disappeared: 

  Ok, can you tell me the name of the URL this business plan resides on please.

  Currently, I see the traiteurmelanielacasse.wpcomstaging.com has the business plan, and the domain traiteurmelanielacasse.ca appears to be separate to that.

  I suspect we may need to make some tweaks on our end to get everything as it should be.