My site availability is poor

  • Unknown's avatar
    peppyheppy · Member ·

    Hi, My site does not respond and is often unavailable.

    I have gotten many notifications from monitoring services including Google.

    I would like to know what is going on.

    Paul

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi Paul,

    Are you referring to your site http://peppyheppy.com/? Currently, that looks to be working correctly on my side. Is it still not working for you? Do you have timeframes when the site has been out previously?

  • Unknown's avatar
    peppyheppy · Member ·

    Yes that is the site I am referring to.

    Its up now, but my concern is not that its up most of the time each day its that its down some of the time. I get reports from monitoring that it goes down and is not available.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Can you explain a bit more about what you mean by monitoring? Are you using a particular service? If you could let me know specific times and durations the site has been out, I can troubleshoot further.

  • Unknown's avatar
    peppyheppy · Member ·

    I get these emails from google about different files.

    http://www.peppyheppy.com/: Googlebot can’t access your site

    Over the last 24 hours, Googlebot encountered 2 errors while attempting to access your robots.txt. To ensure that we didn’t crawl any pages listed in that file, we postponed our crawl. Your site’s overall robots.txt error rate is 100.0%.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi!

    Can you try completing the Google site verification through the Webmaster tools shown here?

    http://en.support.wordpress.com/webmaster-tools/#google-webmaster-tools

    This should provide some additional information and expose any errors that Google comes across while crawling your site. That can help to provide some additional context to the error message.

  • Unknown's avatar
    peppyheppy · Member ·

    I setup the site verification through webmaster tools and Google is unable to verify site because it “times out”.

    I think I know what the problem is and need your help.

    Its probably my dns setup!?

    I am not hosting the dns through wordpress.com but and am hosting my own dns through GoDaddy.

    I opted to follow wordpress’ suggestion to:

    Note: that you cannot add an A record for a root level domain such as mydomain.com through the WordPress.com Custom DNS editor. You must use another DNS hosting provider if you want to do that.
    Found in Custom DNS Instructions

    Its very possible that when I configured my dns I picked the wrong ip addresses?

    peppyheppy.com has address 76.74.254.120
    peppyheppy.com has address 72.233.2.58
    peppyheppy.com has address 74.200.244.59
    peppyheppy.com has address 74.200.243.251
    peppyheppy.com has address 72.233.69.6
    peppyheppy.com has address 76.74.254.123

    If I want to host my own dns what ip addresses should I be using?

    Thanks.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi there,

    Ah – that likely is the problem. I apologize for not noticing it before. Currently, we do not permit mapping by setting an A record to point to an IP address as explained here:

    http://en.support.wordpress.com/domains/map-existing-domain/#instructions-for-mapping-an-existing-domain

    The link you pointed to is for our VIP clients. Pointing through IP address is not available to non-VIP clients at WordPress.com. If you are interested in our VIP service, you can find out more details here:

    http://vip.wordpress.com/

    In order for your domain to work correctly, you will need to change the name servers to the following:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    Then, please try verifying the site through Google’s Webmaster Tools and let me know if you run into any trouble!

  • The topic ‘My site availability is poor’ is closed to new replies.