'My Site' button
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Hello, When I click my site in the top left corner of the screen, directly under it, it says ‘loading my/your site’. Then nothing happens. I need to get to my blog for updates. Please advise!
Allie
The blog I need help with is: (visible only to logged in users)
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Hi there,
That can be quite frustrating! Is http://www.weddingnowchicago.com the site you are trying to update?
I am seeing that it is a WordPress.org site. This is the support forum for WordPress.com. The differences are in the link below.
Here is the link for support for WordPress.org sites
http://wordpress.org/supportGood luck!
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Thank you for your reply. The site in question is http://www.weddingnowchicago.com. However, wordpress.org does not recognize my email…I can't log on there to ask wordpress.org/support for help. Please advise.
Allie
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Hi Allie,
Oh no! That is a little outside of what I am able to access from my end. We need to get staff involved for issues like this. I am going to tag MODLOOK in this thread to get a staff member involved to help you out as soon as they are available.
Best of luck!
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weddingnowchicago.com is a wordpress.ORG software install on paid hosting, hosted by GoDaddy.com
Name Servers:
ns66.domaincontrol.com
ns65.domaincontrol.comThis is WordPress.COM support and that site is not on our servers. For hosting issues contact your web host. For software support read on.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hi everyone, weddingnowchicago.com is a WordPress.org site, and to post in the WordPress.org forums, you’d need to create an account there.
That said, it sounds a bit like you’re using the interface at WordPress.com, correct? Which should work if Jetpack is properly connecting your site to our services.
@weddingnowchicago, can you log into weddingnowchicago.com/wp-admin , click on Jetpack, and ensure it’s connected? You could even disconnect and reconnect for good measure. If you’re still having trouble, click Debug, then click the link to contact Jetpack support.
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