My Site Crashed

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  jessica88power · Member · Aug 15, 2019 at 4:45 pm

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  My site crashed and I can’t access wp-login because that’s down to. Looked for WordPress contact info/solutions and none seem to exist -which is very surprising and upsetting given we pay for their website services and run the site on WordPress…

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Aug 15, 2019 at 5:26 pm

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  upsetting given we pay for their website services and run the site on WordPress…

  Who exactly do you pay? You’ve reached the support forum for free sites at WordPress.com. https://eyeescapelife.wordpress.com/ has been deleted. What is the address of the site you can’t access and is it hosted here?
  Note: https://en.support.wordpress.com/com-vs-org/

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  jessica88power · Member · Aug 15, 2019 at 5:27 pm

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  I’m an admin for http://www.lawsonadventurepark.com

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  themagicrobot · Member · Aug 15, 2019 at 5:44 pm

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  But that site is hosted at GoDaddy not WordPress.com so it must be GoDaddy that you are paying. If GoDaddy can’t assist you then you’ll need to register an account at the correct support forum for the software your site uses:
  https://wordpress.org/support/forums/

  WordPress.com vs. WordPress.org

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  jessica88power · Member · Aug 15, 2019 at 5:46 pm

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  Ok, if it’s not a WordPress issue we’ll try figuring out what happened with GoDaddy. We can see the site on Mobile, but not on Desktop view. It seemed like a wordpress issue.

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  themagicrobot · Member · Aug 15, 2019 at 5:55 pm

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  I’m not saying that it isn’t an issue with the WordPress software (although I see the site just fine). I’m just pointing out that this support forum can only assist with sites that are actually hosted here. WordPress.com sites use a modified version of the wordpress software. The two wordpresses have so many differences hence the two separate support forums.

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  jessica88power · Member · Aug 15, 2019 at 5:58 pm

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  He should I be seeking technical support from then? This site is wordpress.com affiliated right? I’m just trying to find WordPress support and it;s next to impossible to figure out how to make contact. There’s no email. There’s rumors of a live chat feature somewhere. Not sure what to do.

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  themagicrobot · Member · Aug 15, 2019 at 6:23 pm

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  This site is wordpress.com affiliated right?

  No. That’s what I’ve been saying. People get Livechat support here at WordPress.com with an upgraded plan but your site isn’t here.

  If GoDaddy can’t assist you then you’ll need to register an account at the correct support forum for the software your site uses:
  https://wordpress.org/support/forums/
  https://en.support.wordpress.com/com-vs-org/

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  jessica88power · Member · Aug 15, 2019 at 6:23 pm

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  Ok thanks