My site crashed from bad code and I can't get into the dashboard.

• 

  thesimplelifedecor · Member · Jan 6, 2015 at 2:28 am

  • Copy link
  • Add topic to favorites

  I tried inserting code into the jetpack php file based on a recommendation from one of these forums and now my site is a blank screen. I have copied the original code but I can’t even get into the dashboard to reinsert it. Help!

• 

  timethief · Member · Jan 6, 2015 at 2:29 am

  • Copy link

  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  Hi there,
  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

• 

  thesimplelifedecor · Member · Jan 6, 2015 at 2:33 am

  • Copy link

  I was able to fix it by using http://www.mustbeniceclub.com/wp-admin to login and then deleting the code. Thank GOD!

• 

  timethief · Member · Jan 6, 2015 at 2:35 am

  • Copy link

  Good news but that’s a WordPress.ORG install. Take note of what I posted above for future reference please. :)