My site does not seem to work
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Hi there, so I have bought my domain through GoDaddy, and tried connecting it to wordpress, now although I can design and play with my website on the WP editor, when I try to access the website online it shows me this problem:
what do I need to do?
I want to design my website through WP and not godaddy.
Thank you
The blog I need help with is: (visible only to logged in users)
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If you want to connect your GoDaddy domain to the wordpress.com platform, you must buy a paid plan together with a domain connection.
However if your domain at Godaddy includes hosting, you don’t need wordpress.com. Instead you must install the open source wordpress.org included in their WordPress Plan.
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the thing is I have already bought a paid plan with WP, and still it does not work.
Is there any way to speak to WP customer support directly?
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Hi,
I can see that you’ve connected the domain malabico.com.au to your WordPress.com site, but the connection is not complete yet.
I can see that the domain is still using GoDaddy nameservers.
To complete the connection process, you’ll need to log into your GoDaddy account and update the nameservers to the WordPress.com ones:
ns1.wordpress.com
ns2.wordpress.com
ns3.wordpress.comHere is the GoDaddy doc about changing nameservers: https://www.godaddy.com/help/change-nameservers-for-my-domains-664
Once the domain has the WordPress.com nameservers, it’ll start to load your WordPress.com content.
For more info regarding this process, here is our support doc about connecting a domain using nameservers:
If you already own a domain name with another provider, you can use that domain with your WordPress.com site. Follow the steps in this guide to keep your domain registered with your current provider and connect it to your WordPress.com site. About Domain Connection Connecting a domain to your WordPress.com site means: Your domain will show the site you created on WordPress.com without
Once the domain is successfully connected, you’ll be able to set it as the primary domain of your site by following this:Your primary site address is the domain that people will see in their browser’s address bar when visiting your site. It is the address you use to promote your website. Requirements To use a domain as your site’s primary address, you will need: A domain registered or connected to WordPress.com. Any paid WordPress.com plan. With a paid WordPress.com plan, you can set a custom do
Hope this helps. If you need further assistance with this, don’t hesitate to let us know! -
Hi there @staff-oikake and thank you for the detailed reply.
I have follow your steps, and updates the name servers as advice:
Followed by defining malabico.com.au as my primary domain, with that said and everything that happend, I still cannot view online my website and I get the same message once I try uploading it.
Can you please help me?
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Hi there,
Your site is loading fine on my end, and malabico.com.au is indeed the primary domain. If you’re still not being able to view your site, I recommend clearing your browser’s cache and try again. Here’s how to do that: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!
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