My site has been hacked

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  chelsie83 · Member · Jul 2, 2018 at 5:38 pm

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  I can’t even access my admin to change passwords and things. Please help!

  The blog I need help with is: (visible only to logged in users)

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  chelsie83 · Member · Jul 2, 2018 at 5:46 pm

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  The site I need help with is puddypaddesigns.com

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  ajmaurya · Member · Jul 2, 2018 at 5:57 pm

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  Try https://chelsiebrady.wordpress.com/wp-admin/

  I am able to access the wp-admin on my end.

  I would suggest you follow these steps.
  Disable any adblocker browser add-ons and all browser extensions and addons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  Please let me know if it helps?

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  ajmaurya · Member · Jul 2, 2018 at 6:01 pm

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  Hi there,

  Please ignore my above reply, Since you require help for puddypaddesigns.com.

  I would like to tell you that you are using the self-hosted WordPress version(.org).
  We’re only able to help with the websites hosted on WordPress.com.
  Please either contact your web hosting customer support or submit your query to WordPress.org forums.
  https://wordpress.org/support/forums/
  To do so, you need to create an account on WordPress.org.
  https://login.wordpress.org/register
  WordPress.com and WordPress.org and two different platforms. To know more, please read this.

  WordPress.com vs. WordPress.org