My site has been hacked and I cannot access it

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  rosencardamom · Member · Mar 16, 2018 at 12:32 pm

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  Hi, my site has been hacked and I cannot access it from wordpress. Can anyone please help me?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 16, 2018 at 1:25 pm

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  Hi there,

  Your hacked site roseandcardamom.net is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by PlanetHippo. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org

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  productionmachine777 · Member · Mar 21, 2018 at 6:57 pm

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  Hi fstat,

  Could you please reply to my issue?
  someone had hacked and changed the email address associated with the wordpress website.

  https://en.forums.wordpress.com/topic/someone-had-hacked-and-changed-my-wordpress-password?replies=1

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  themagicrobot · Member · Mar 21, 2018 at 7:31 pm

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  @productionmachine777 sunjuhwang.com isn’t hosted here at WordPress.com either. It is hosted by NameCheap. See the reply @fstat gave to the original poster of this thread.

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  productionmachine777 · Member · Mar 21, 2018 at 8:47 pm

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  Hi @themagicrobot,

  Thanks for your reply,

  All I’m trying to do is log into WordPress, which I was able to do multiple times before with my WordPress username and password.

  However the hacker changed my wordpress password and the email address. So I cant even shut down my website even if I want to.

  I bought the website name through NameCheap and was using Word Press to edit the website.

  Can the staff help me reset the WordPress password under the username: shwang after identity verification?

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  fstat · Staff · Mar 22, 2018 at 9:32 am

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  As I already said, although your site is built with WordPress, it is not hosted on our infrastructure. It is hosted by PlanetHippo.

  WordPress.com is a company specializing in WordPress hosting, just like your current hosting provider.

  To fully understand the differences between WordPress.com and the self-hosted WordPress (the one your site uses) please read this:

  WordPress.com vs. WordPress.org