my site has crashed and I can’t even log in to fix it

• 

  adminhampshirehillvermontcom · Member · Oct 31, 2021 at 7:32 pm

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  my site has crashed!!

  Help!!!!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  enile8 · Member · Oct 31, 2021 at 10:34 pm

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  Hi,

  It seems that your site is working currently, I was able to access it.

  Although it seems that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  Best of luck.