My site has gone!

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  garryleephotography · Member · Mar 7, 2017 at 11:50 am

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  I tried to view my website to send to potential clients today and it was saying suspended and when I tried to look at what had happened it kept saying Jetpack was disabled so I thought I could disconnect my website and re connect it and now it’s totally gone.

  This is my business and where people see what I offer so I really need this back online ASAP and to know that all my hard work hasn’t just been wiped out.

  I don’t know why it would just stop working when I hadn’t done anything to change the status and it was working fine before for a very long time with no issues.

  Please help me???

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Mar 7, 2017 at 11:59 am

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  Howdy garryleeephotography …!
  If this is the url you are referring to infin8ibiza.wordpress.com
  it seems to working fine , no message of Suspension , if not please let us know which website are you referring to so we can help you further.
  Would be happy to help.

  Regards
  Pavan

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  garryleephotography · Member · Mar 7, 2017 at 12:18 pm

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  No it’s not that one, I didn’t see that was added.

  My website is http://www.infin8images.com

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  pavanraheja · Member · Mar 7, 2017 at 12:21 pm

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  Hi ,

  We have noticed that your site is a self hosted site, your best way to get help is
  https://wordpress.org/support/


  To know the difference between wordpress.com and wordpress.org
  
https://en.support.wordpress.com/com-vs-org/

  Let us know if you need any further information.

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  garryleephotography · Member · Mar 7, 2017 at 2:50 pm

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  Thank you

  It needs log in details which I can’t remember as my account just logs in automatically on my computer normally and the email address is an old one.

  Not having much luck today!

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  garryleephotography · Member · Mar 7, 2017 at 2:51 pm

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  Not sure why it has to be different though as i’m in my account now to ask you these questions…

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  pavanraheja · Member · Mar 7, 2017 at 2:55 pm

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  Hi Garry,
  No problem, you will have to make a new account on WordPress.org and Login with it.. And post your question on https://wordpress.org/support

  Hope this helps. Let me know if you need any further information.

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  garryleephotography · Member · Mar 7, 2017 at 2:58 pm

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  Ok I just realised my hosting account had expired which I guess was the reason so they took my website offline but still now I disconnected my site on wordpress thinking that was the issue and can’t find it to re connect.

  Is there a way that everything I did is there and just needs re connecting for it to appear again?

  I don’t want to have to make a whole new website as I didn’t opt to delete it. Only to disconnect from Jetpack.

  Any ideas what to do?

  Many thanks for any help, it’s greatly appreciated.

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  garryleephotography · Member · Mar 7, 2017 at 3:02 pm

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  Ok so the current situation is I can see my website so it’s live but because I disconnected it I can’t see the back end in order to change things.

  Is there a way to find it and re connect?