My site has not been loading for various days now

  • Unknown's avatar

    How can the site be fixed, it has not been loading for various days along with my fotografiadelecuador and ecuadorphotography

    Site: https://readinginecuador.wordpress.com.
    WP.com: Yes
    Correct account: Yes

  • I don’t see anything wrong at all with https://fotografiadelecuador.wordpress.com/ and https://ecuadorphotography.wordpress.com/

    Specifically what errors are you seeing?

  • Unknown's avatar

    Thanks!!! This is a copy and past of the info on the page, I am unable to log in, and post or anything else!!!!

    This site can’t be reached
    readinginecuador.wordpress.com took too long to respond.

    Try:
    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_TIMED_OUT
    Check your internet connection.
    Check any cables and reboot any routers, modems, or other network devices you may be using.

    Allow Opera to access the network in your firewall or antivirus settings.
    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

    If you use a proxy server…
    Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect “Use a proxy server for your LAN”.

  • Unknown's avatar

    I have tried different browsers and all are the same

  • Ok, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

  • Unknown's avatar

    Thank you, Error message for firefox. this was installed today.
    Secure Connection Failed

    An error occurred during a connection to readinginecuador.wordpress.com. PR_CONNECT_RESET_ERROR

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

  • Unknown's avatar

    Microsoft edge browser, cleared cookies, etc. updated, This is the error message.
    Hmmm… can’t reach this pagereadinginecuador.wordpress.com took too long to respond
    Try:

    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_TIMED_OUT
    Check your Internet connection
    Check your network cables, modem, and routers.
    Allow Microsoft Edge to access the network in your firewall or antivirus settings.
    If it’s already listed as a program allowed to access the network, try removing it from the list, and adding it again.
    If you use a proxy server:
    Check your proxy settings. You might need to ask your organization if the proxy server is working. If you don’t think you should be using a proxy server, go to Settings > System > Open your computer’s proxy settings

  • Unknown's avatar

    Chrome, updates, all extensions off, cleared history, cookies, etc. Still nothing loads.

    This site can’t be reachedreadinginecuador.wordpress.com took too long to respond.
    Try:

    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_TIMED_OUT

  • Unknown's avatar

    Just been to my neighbours house, connected to their internet, with chrome on Android and this is the error message
    This site can’t be reached
    https://readinginecuador.wordpress.com is unreachable
    ERR_ADDRESS_UNREACHABLE

  • What country are you browsing from?

  • Unknown's avatar

    Ecuador
    I am able to enter to the admin via the android app on phone and was also able to view the site via opera on android, but no other browser on android

  • Unknown's avatar

    All this has happened after I updated the theme to Argent a week or so ago. Could it be the theme?

  • Unknown's avatar

    I think I got it right, please let me know if I need to do this again.
    Many thanks

    Microsoft Windows [Version 10.0.19043.1165]
    (c) Microsoft Corporation. All rights reserved.

    C:Usersjo_re>tracert readinginecuador.wordpress.com

    Tracing route to lb.wordpress.com [192.0.78.12]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms 192.168.1.1
    2 6 ms 4 ms 5 ms 192.168.80.1
    3 4 ms 5 ms 3 ms host-45-236-107-172.fibramax.ec [45.236.107.172]
    4 7 ms 6 ms 4 ms 100.64.209.89
    5 7 ms 5 ms 6 ms 100.64.209.181
    6 6 ms 3 ms 5 ms 100.64.209.169
    7 8 ms 4 ms 3 ms 100.64.9.125
    8 13 ms 12 ms 5 ms 100.64.9.189
    9 6 ms 8 ms 7 ms 100.64.5.14
    10 8 ms 8 ms 22 ms 100.64.5.19
    11 72 ms 17 ms 11 ms 229.49.61.190.ufinet.com.ec [190.61.49.229]
    12 * * * Request timed out.
    13 164 ms 137 ms 137 ms wc.ifxcorp.com [190.61.4.85]
    14 * * * Request timed out.
    15 158 ms 277 ms 277 ms xe-0-0-7-1.a01.miamfl02.us.bb.gin.ntt.net [168.143.229.105]
    16 182 ms 132 ms 137 ms ae-0.automattic.miamfl02.us.bb.gin.ntt.net [129.250.194.166]
    17 151 ms 254 ms 265 ms 192.0.78.12

    Trace complete.

    C:Usersjo_re>

  • Ok, this is very odd. That looks fine too.

    Would you please use https://whatismyipaddress.com/ to let us know what your IP address is?

  • Unknown's avatar

    IPv4: ? 45.236.107.173

    IPv6: ? Not detected

  • Thanks for confirming!

    We’re looking into this and will let you know what we find out, or if we need more info.

  • Unknown's avatar

    Thank you for all your time

  • Thank you!

    Just to confirm, that IP address and trace test … were these tests done on the device that is giving you trouble?

    Also, are you having trouble reaching any other sites on that device?

  • Unknown's avatar

    yes, on my main computer that is giving me trouble, but I am also having trouble viewing on 2 different tablets, and a different computer, I can view from an android phone using opera mini and can access my admin via the wordpress app on android.

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