My site is completely down.

  • Unknown's avatar
    helenshinycreations · Member ·

    Hi, my site has been down since June 2023 and I have been unable to get any support or answers.

    It is not an issue with hosting, (not hosted with WordPress,) I have still paid my hosting even though the site has been down for more than six months.

    Please help, am losing money daily!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    You’ve posted on the free support forums for websites hosted on WordPress.com. To avoid confusion, it’s crucial to differentiate between three versions of “WordPress”:

    1. The free, open-source WordPress software powering your website.
    2. WordPress.org, the open-source project where you can get the software for use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    For assistance with your issue, I recommend reaching out to your hosting provider. Since they host your site’s files, they have the necessary access to help you find and fix the problem.

    If your hosting provider is unable or unwilling to assist, you can seek guidance from the broader WordPress community here: https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope this clarifies things for you!

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