My site is connected to another wordpress.com user only I don't know which

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  navjotjsingh · Member · Aug 1, 2019 at 5:14 am

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  I am trying to connect practicemaths.in to wordpress.com/jetpack and I keep getting the following error everytime

  This site is already connected to a different WordPress.com user, you need to disconnect that user before you can connect another.

  I never tried connecting it before so I don’t know which WordPress.com user this is talking about. I only have 1 account here which is where it is failing. I even tried setting up a new account to signup but got the same error.

  Can someone please disconnect practicemaths.in for me so that I can signup again?

  The blog I need help with is: (visible only to logged in users)

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  navjotjsingh · Member · Aug 1, 2019 at 6:33 am

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  I will be more than happy to provide proof as to the ownership of the site/domain.

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  navjotjsingh · Member · Aug 1, 2019 at 11:24 am

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  I tried using the recovery form at https://wordpress.com/wp-login.php?action=recovery but it says

  Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?

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  vajrasar · Staff · Aug 1, 2019 at 12:08 pm

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  Please go through the Jetpack troubleshooting steps mentioned here: https://jetpack.com/support/getting-started-with-jetpack/troubleshooting-tips.

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  navjotjsingh · Member · Aug 1, 2019 at 12:25 pm

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  Thanks. Managed to resolve the issue. It was due to php-xml extension not being installed due to which XMLRPC wasn’t working.

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  staff-zinnia · Staff · Aug 1, 2019 at 3:17 pm

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  navjotjsingh –

  Thanks for letting us know that you’re sorted out now! I’m guessing you figured out how to use https://jetpack.com/support/debug/ ? That’s a great first step when experiencing any issues.