my site is crashed / (hacked)?

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  adam723 · Member · Mar 2, 2016 at 9:24 pm

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  my site – (email visible only to moderators and staff) is not functioning, and it will not let me in to the dashboard either.

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  timethief · Member · Mar 2, 2016 at 9:27 pm

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  What is the exact URL starting with http:// of the site you refer to please?

  I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.

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  adam723 · Member · Mar 2, 2016 at 9:38 pm

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  http://www.eichnerrealty.com

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  timethief · Member · Mar 2, 2016 at 9:41 pm

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  eichnerrealty.com is hosted by GoDaddy.com
  Hosting provider: GoDaddy.com
  WHOIS: Click Here
  IP Address: 50.63.96.1
  Name Servers:
  ns16.domaincontrol.com
  ns15.domaincontrol.com

  We provide support only for wordpress.COM hosted sites and that site is not among them. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/