My site is down

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  stillmakecents · Member · May 7, 2021 at 6:57 am

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  Hi, My name is Arifah and it has been a while i didn’t log in into my account. When i tried to log in to my account and it’s stated that the site is forbidden. May I know why is it happen and what should I do in order to get it back. Thank you, looking forward to hearing from you :)

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  staartmees · Member · May 7, 2021 at 7:03 am

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  What is the URL of your site?

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  khushbudesaiblog · Member · May 7, 2021 at 7:03 am

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  Hi Arifah,

  Would you please share the website address to help you further?

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  fstat · Staff · May 7, 2021 at 1:05 pm

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  Hi there,

  Judging by the sites connected to your WordPress.com account it looks like you’re using the open-source WordPress software and therefore you need to seek help at these forums:

  https://wordpress.org/support/forums/

  The forum you’re currently posting is for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

  WordPress.com vs. WordPress.org

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  stillmakecents · Member · May 10, 2021 at 7:13 am

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  Thank you for your help, really appreciate it. My site URL is
  http://stillmakecents.com/

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  fstat · Staff · May 10, 2021 at 8:03 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org