My site is down

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  maindeckio · Member · Nov 22, 2016 at 1:40 pm

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  Hi, my site is down and I don’t know why. I havn’t received any notifications that anything was about to expire, and I checked godaddy and the domain is not expired. The site is thejollymermaid.com, and on my wp it now says that I don’t have any sites at all. Have I missed anything?

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  staff-zinnia · Staff · Nov 22, 2016 at 7:31 pm

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  Howdy!

  I’ll be happy to take a look. Can you share the site URL?

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  maindeckio · Member · Nov 24, 2016 at 5:34 pm

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  Thanks! The site URL is thejollymermaid.com

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  maindeckio · Member · Nov 24, 2016 at 5:38 pm

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  I’ve checked digitalocean as well, everything seems to be fine. It seems to be something with my wp.

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  timethief · Member · Nov 24, 2016 at 5:42 pm

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  thejollymermaid.com is a wordpress.ORG software install on paid hosting hosted by DigitalOcean, not by wordpress.com. It is not on our wordpress.COM servers and we cannot help you here at all. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  staff-zinnia · Staff · Nov 28, 2016 at 2:28 pm

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  maindeckio – It looks like thejollymermaid.com is using the self hosted version of WordPress which is a bit different from WordPress.com (here).

  For help with this site you’ll want to post at https://wordpress.org/support/ as timethief mentioned already.

  Best wishes :)