my site is down

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  jetsetladyzgmailcom · Member · May 30, 2017 at 7:32 pm

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  My site is down can you tell me why or what I need to do?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 30, 2017 at 7:35 pm

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  jetsetladyz.com is hosted by Incapsula
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  Contact your web host.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account pagewordpress.org support

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  yoga1103 · Member · May 30, 2017 at 7:39 pm

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  Hi,

  Your site http://www.jetsetladyz.com is hosted with Bluehost on WordPress.ORG software.

  WordPress.COM and WordPress.ORG are different from each other: https://en.support.wordpress.com/com-vs-org/

  To get WordPress.ORG support: wordpress.org/support

  To get Bluehost support: https://www.bluehost.in/support/contact-us.php

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  timethief · Member · May 30, 2017 at 7:42 pm

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  @yoga1103
  Advice: Click refresh before clicking submit please so you do not post overlapping responses.

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  yoga1103 · Member · May 31, 2017 at 5:22 pm

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  @timethief +1, advice taken!

  ^ You were faster than me in posting response as usual, might have started typing at same time.

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  timethief · Member · May 31, 2017 at 5:24 pm

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  @yoga1103
  LOL :) Yes we may have been typing simultaneously. Note that when I am in the thread I post this tag timethief is in this thread or tt is in this thread in the sidebar of the thread.

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  yoga1103 · Member · May 31, 2017 at 7:11 pm

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  +1

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  timethief · Member · May 31, 2017 at 7:14 pm

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  @yoga1103
  And, sometimes I forget to do that tagging. I’m multitasking from my business when I answer questions here. I have phones ringing and clients and customers coming and going. That is why I select to respond only to the most repetitive questions asked.