My site is down!

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  slucherville · Member · Aug 2, 2018 at 9:15 pm

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  My site is down. How can I get assitance in getting it back up?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Aug 2, 2018 at 9:17 pm

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  Hi there, http://slucherville.wordpress.com/ is loading fine for me but hasn’t been updated in almost 7 years. What is the URL of your website?

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  slucherville · Member · Aug 2, 2018 at 9:17 pm

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  Actually, my site is slucherville.com.

  I contacted 1&1 and they said it was a DNS issue.

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  torres126 · Member · Aug 2, 2018 at 9:20 pm

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  Hi there, it seems that your domain is with WordPress.com and I’m not certain on this procedure, so I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  slucherville · Member · Aug 2, 2018 at 9:22 pm

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  Thanks so much! I appreciate your help.

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  brookedot · Member · Aug 2, 2018 at 11:58 pm

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  Hi there,

  The domain slucherville.com expired in June and was removed from your account. If you’d like to restore it to your account to continue to use it with the domain 1&1 it can be restored. The cost to restore the domain will be the normal renewal rate plus an $80 redemption fee. If we are unable to restore the domain we’ll provide a refund.

  To proceed with the redemption reply here and we’ll get the process started.

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  slucherville · Member · Aug 3, 2018 at 11:27 am

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  Thanks for the response. I don’t understand why the account expired. I’ve supplied a current email address and a credit account. I travel a lot for work, but I received an email on June 5 saying the account would be auto-renewed, and I didn’t think any more about it until emails stopped getting through recently.

  I want to recover my domain slucherville.com, but don’t feel the $80 is fair.

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  kokkieh · Staff · Aug 3, 2018 at 12:19 pm

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  I understand $80 is a lot, but that is what we have to pay to get the domain back. It could have been renewed at the original price for several weeks after expiration, but once it is removed from our system we have to specifically request our domain provider to restore it, and they charge an additional fee to do this. We are not able to waive this fee.

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  slucherville · Member · Aug 3, 2018 at 12:34 pm

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  That’s fine. Let’s move forward.

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  gemmacevans · Member · Aug 3, 2018 at 1:18 pm

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  Thanks — I’ve sent a payment request to the email address on your Account Settings page. Once that has paid, I will start the recovery process by contacting our domain provider.

  Please let me know if that doesn’t come through to you.

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  slucherville · Member · Aug 3, 2018 at 2:10 pm

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  I’ve completed the payment.

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  staff-zinnia · Staff · Aug 3, 2018 at 2:29 pm

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  Great. I just sent a note to our domain partner. Typically it takes 2-3 days for us to hear back and as soon as we have news we will pass that along to you.

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  slucherville · Member · Aug 6, 2018 at 12:06 pm

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  It looks like everything is back up and running. A final question: how do I transfer my URL “slucherville.com” back to 1&1, where it originated?

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  kokkieh · Staff · Aug 6, 2018 at 1:39 pm

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  If you wish to transfer your domain 1and1, you can start the transfer process from My Site ->Domains:

  https://en.support.wordpress.com/transfer-domain-registration/