My site is down

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  kennarealestate370950021 · Member · Sep 22, 2018 at 4:07 pm

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  this is the message I get

  You can’t get there from here (site_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.

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  staff-zinnia · Staff · Sep 22, 2018 at 5:30 pm

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  Hi – Please share the site address that you are working on so that I can take a closer look at what’s going on. Thanks!

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  kennarealestate370950021 · Member · Sep 22, 2018 at 5:31 pm

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  http://www.denver-hudhomes.com

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  staff-zinnia · Staff · Sep 22, 2018 at 5:56 pm

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  Thanks for sharing. We need to hear from you under the account connected to that domain. Please sign in to denverhudhomes.

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  kennarealestate370950021 · Member · Sep 22, 2018 at 6:19 pm

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  I can not sign in, when I go to the log in page I get this error

  You can’t get there from here (site_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.

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  themagicrobot · Member · Sep 22, 2018 at 6:56 pm

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  staff-zinnia is asking you return to this thread logged in via your other WordPress.com account that has the username denverhudhomes rather than kennarealestate370950021
  https://en.forums.wordpress.com/users/denverhudhomes/

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  denverhudhomes · Member · Sep 22, 2018 at 7:20 pm

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  ok I was able to log in am I doing it right now?

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  denverhudhomes · Member · Sep 22, 2018 at 7:21 pm

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  here I am on

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  denverhudhomes · Member · Sep 22, 2018 at 7:23 pm

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  am I in the right account now?

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  denverhudhomes · Member · Sep 22, 2018 at 7:53 pm

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  hello?

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  thesacredpath · Member · Sep 23, 2018 at 8:39 pm

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  Hi @denverhudhomes, are you wanting to map http://www.denver-hudhomes.com/ to a site here at WordPress.com? If so, is it this site https://denverhudhomes.wordpress.com/ that you are wanting to map that too?

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  denverhudhomes · Member · Sep 23, 2018 at 8:46 pm

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  not sure what mapping is, i just want to get the site live so its working again. I need to host it somewher? I can not access the site, when I go to the http://www.denver-hudomes.com URL it was that error message. i want to start using the site again and work on it please.

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  kokkieh · Staff · Sep 24, 2018 at 7:19 am

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  Domain mapping is the upgrade used to connect a domain you own somewhere else, to a site on WordPress.com.

  You used to have the domain, denver-hudhomes.com (which is registered through GoDaddy.com), mapped to the WordPress.com site, denverhudhomes.wordpress.com, as part of our Premium Plan. But both that Premium Plan and domain mapping upgrade expired in February 2017 already, so that domain has not been connected to WordPress.com for over a year, even though it’s still pointed to us.

  If you want to reconnect the domain to your WordPress.com site, go to My Site ->Plans and choose one of our paid plans. Then go to My Site ->Domains ->Add, choose to use a domain you already own, and choose the domain mapping option.

  If, on the other hand, that domain is supposed to be showing a WordPress site hosted somewhere else, you need to log into your account at GoDaddy.com, and change the domain’s name servers there to point at the provider actually hosting your site.