my site is down and can not log in to admin or view the site

  • Unknown's avatar
    raniamhamza · Member ·

    hi my site wont load up ? whats going on pleas help

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, without knowing the address of the site you need help with, I can only give you general information.

    It looks like your site might be using the open source WordPress software hosted with a different web hosting provider, and connected to WordPress.com via the jetpack plugin. This support forum you’ve posted to assists users with free websites hosted on the WordPress.com platform. More about this here: https://jetpack.com/2018/04/12/why-wordpress-account-jetpack/

    Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

    If after reading the above you still have a question about where you should be reaching out for support, please post back here with the full address of your website.

  • The topic ‘my site is down and can not log in to admin or view the site’ is closed to new replies.