My site is down and I can’t tell why

  • Unknown's avatar
    pcrimminsny · Member ·

    I can’t tell if this is hosted by another service when I click on your link. Please advise. Do I owe you money. I don’t see an email from you.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    Hi,

    What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

  • Unknown's avatar
    pcrimminsny · Member ·

    Thank you for getting back to me. My site is https://www.pamelacrimmins.com.
    The error message reads: Your PHP installation appears to be missing the MYSQL extension which is required by WordPress. My host, GoDaddy, didn’t understand at nor did Organic Themes. I’m paid up at both sites. I found a link with some very lengthy suggestions that I couldn’t understand and that don’t seem to apply to me. I’m the artist, a designer friend built my site. Please advise in language I can understand or send a phone number if needed. Best Wishes, Pamela

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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