My site is down, help please! :)

• 

  joyfactoryuk · Member · Jul 15, 2013 at 10:05 am

  • Copy link
  • Add topic to favorites

  Hi there, my site, http://www.katiemakes.co.uk is down and I don’t know why. I reset the theme and CSS, I tried removing all the widgets, my hosting is all fine…can you help please?

  Thanks!

  Katie

  The blog I need help with is: (visible only to logged in users)

• 

  kardotim · Member · Jul 16, 2013 at 11:08 am

  • Copy link

  It looks like your domain is not pointing to WordPress.com name servers yet. Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  For more information, please visit the help documentation provided by the registrar and our support page:
  http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  Let us know if you have any questions!

• 

  joyfactoryuk · Member · Jul 17, 2013 at 8:14 am

  • Copy link

  Hi there,

  Thanks so much for that. mm, I didn’t make that change! Strange. I did that, and the site still isn’t up, is there anything else I need to do? My hosting is with fasthosts.

  Thanks,

  Katie

• 

  kardotim · Member · Jul 17, 2013 at 8:55 am

  • Copy link

  I took a look and everything is working properly. It might take a little while before the change is fully propagated.

  Can you please try clearing out your browser cache?

• 

  joyfactoryuk · Member · Jul 17, 2013 at 4:20 pm

  • Copy link

  thanks for that, it’s working now!

  Katie :)

• 

  kardotim · Member · Jul 17, 2013 at 8:28 pm

  • Copy link

  You’re welcome. Please let us know if you need any further assistance!