My site is down, need assistance asap!

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  seventhecat · Member · Feb 4, 2019 at 5:54 pm

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  How do I receive immediate support, our site is down and need live, individual help.n Thanks!

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 4, 2019 at 5:58 pm

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  Your site is up and running for me.

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  rinazrina · Member · Feb 4, 2019 at 6:14 pm

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  I see this message: “The mapping for this domain expired, and it has to be renewed”

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  seventhecat · Member · Feb 4, 2019 at 6:15 pm

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  Thanks for your reply. I’ve had guests emailing saying the site is down. When I pull up site on my laptop it has a message reading:

  ‘ triplecreekhorseoutfit.com isn’t working! oh no! Triple Creek Horse Outfit is not available at the domain triplecreekhorseoutfit.com right now. The mapping for this domain expired and has to be renewed. We already notified the site’s owners. We want to make sure they got the message. If you know the site’s owners, please get in touch and remind them to renew’

  I’ve checked with namecheap and they said the problem is with wordpress.

  When I pull up our site on my phone, it comes up.

  There seems to be an issue somewhere. Please advise.

  Thanks.

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  rinazrina · Member · Feb 4, 2019 at 6:22 pm

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  Try contacting the support team on live chat or using the form here: https://wordpress.com/help/contact