My site is down, WHAT HAPPENED?

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  brianabarack · Member · Jul 11, 2016 at 8:04 pm

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  Please contact me immediately, as soon as possible, I have businesses looking at this, it’s a critical time, and must get back up immediately. It says something about a domain upgrade.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 11, 2016 at 8:05 pm

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  This site is up and running https://brianatest.wordpress.com/

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  timethief · Member · Jul 11, 2016 at 8:06 pm

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  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  And, exactly which wordpress.COM username account registered that site?

  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

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  brianabarack · Member · Jul 11, 2016 at 8:11 pm

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  The site is cafesociety.cool Thank you!

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  timethief · Member · Jul 11, 2016 at 8:13 pm

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  Make sure you are logged in under the same username account that registered the underlying .wordpress.com blog and purchased the upgrade for it.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  brianabarack · Member · Jul 11, 2016 at 8:31 pm

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  My site did not look like this, the theme is has been removed and corrupted.

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  brianabarack · Member · Jul 11, 2016 at 8:32 pm

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  My site did not look like this, the theme is has been removed and corrupted.

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  timethief · Member · Jul 11, 2016 at 8:33 pm

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  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  This site is up and running https://brianatest.wordpress.com/

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  kokkieh · Staff · Jul 12, 2016 at 8:28 am

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  Hi there,

  Your Business Plan expired on 27 May as you did not pay to renew it. That also disconnected your domain and deactivated the Premium Theme you were using, as both of those were included in your plan and expired when it expired.

  You can buy a new Business Plan by going to My Site ->Plans. After you buy the new plan you can again connect your domain from My Site ->Domains ->Add ->Map It, and you can reactivate the Dicot theme that you were using before:

  https://wordpress.com/themes/dicot