My site is GONE

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  delphi875 · Member · Apr 5, 2017 at 7:42 pm

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  My site was working fine yesterday, and now there is NOTHING there….help, please, I’m freaking out!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 5, 2017 at 7:44 pm

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  I can cannot to https://feighny.wordpress.com and it is an empty site January 26, 2016 (1 year) that has yet to be set up.

  What is the exact URL starting with http:// of the site you referring to please?

  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

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  timethief · Member · Apr 5, 2017 at 7:47 pm

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  Sorry about the typos above. I had a baby on my knee. I meant to type
  I can connect to https://feighny.wordpress.com and it is an empty site January 26, 2016 (1 year) that has yet to be set up.

  Please post the URL of the site you refer to here.

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  delphi875 · Member · Apr 5, 2017 at 8:00 pm

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  The site is nocosiberians.com — it’s hosted through hostmonster and created in wordpress

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  delphi875 · Member · Apr 5, 2017 at 8:02 pm

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  everything via hostmaster is up to date and valid…as it was yesterday…NOTHING has been changed by me since the April 2nd (and then it was just a few words)…but now all of a sudden there is nothing

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  delphi875 · Member · Apr 5, 2017 at 8:03 pm

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  If I am supposed to get help elsewhere — please tell me where…I’ve been looking for a number to call and can’t find one…

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  timethief · Member · Apr 5, 2017 at 8:42 pm

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  That wordpress.ORG site site is not on our wordpress.COM servers.

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

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  timethief · Member · Apr 5, 2017 at 8:45 pm

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  I used Google search and located the Hostmonster support info for you.

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  delphi875 · Member · Apr 5, 2017 at 9:56 pm

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  How are you supposed to be able to tell, since my site is a .com? I shouldn’t need to register etc b/c I had a site that was up and running fine for the past year, then as of today *poof* it’s gone….

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  timethief · Member · Apr 5, 2017 at 10:13 pm

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  nocosiberians.com is w aordpress.ORG software install on paid hosting, hosted by Unified Layer
  Name Servers:
  ns2.hostmonster.com
  ns1.hostmonster.com

  You need to contact your web host.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service