My site is no longer accessible via internet

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  mathieudidieravocat · Member · Oct 11, 2020 at 8:49 am

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  Dear,

  My payment card has expired, I was unable to renew my subscription in time.
  I have a charged upgrade but I no longer have access to my website in my space and my website is no longer accessible via internet …
  Could you tell me what to do to solve this problem quickly …

  Thank you very much.

  Sincerely

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Oct 11, 2020 at 2:08 pm

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  {DELETED, my mistake!}

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  staff-ozmodiar · Staff · Oct 11, 2020 at 2:14 pm

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  Please disregard my previous (now deleted) reply! I was mistaken.

  I see mathieudidieravocat.fr and a WordPress.com Business plan that expired two months ago. Is this the site you are hoping to renew?

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  mathieudidieravocat · Member · Nov 1, 2020 at 12:23 pm

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  Yes this is this site that I am hoping to renew.
  what should i do ?
  Thank you for your help.

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  staff-zinnia · Staff · Nov 1, 2020 at 3:54 pm

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  I have emailed a manual payment form to your email address. Pay for the business plan renewal there, and then write back to me once that has been done. At that point, we can add the plan back on to your account.

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  mathieudidieravocat · Member · Nov 14, 2020 at 12:14 pm

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  Thank you very much. I just paid.
  Can you tell me what to do now to recover my website ?
  Sincerely

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  supernovia · Staff · Nov 14, 2020 at 8:23 pm

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  Thank you. I have added the plan for you. Can you re-add the domain now ?