My site is no longer showing on mobile. I tried to change the theme and messed

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  hunterfisherman · Member · Oct 26, 2017 at 2:34 am

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  Anybody help me figure out why my sight is not showing up on mobile after I changed the theme?

  The blog I need help with is: (visible only to logged in users)

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  willowfyre · Member · Oct 26, 2017 at 4:04 am

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  Hi hunterfisherman!

  I just tested your site and was able to replicate the issue. It does not show up on mobile devices.

  I would like to suggest checking the following:

  1: While logged into your account, go to your admin dashboard (/wp-admin).
  2: In the left-hand menu, click on “Appearance”
  3: Click on “Mobile”

  There will be an option to select either Yes or No for enabling Mobile theme. Most likely, it’s still set to No as a default. Once you select yes and save, check your site on your phone and it should work.

  Hope this helps!

  Thank you!
  Tonya

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  hunterfisherman · Member · Oct 26, 2017 at 10:24 am

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  There is not anything that says “mobile” under appearance.

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  willowfyre · Member · Oct 26, 2017 at 4:29 pm

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  I show that the theme you are using supports that option.

  Please confirm the following:

  The site you need help with is jasonhouseroutdoors.com.
  The theme you are using is Twenty Fourteen.
  You are the owner and have access to the admin dashboard for that site.

  If any of these are incorrect, please let me know and I will be able to assist further.

  Thank you!
  Tonya

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  akumarjain · Staff · Oct 26, 2017 at 4:48 pm

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  If you need help with http://jasonhouseroutdoors.com, please note that this site is using free open source self-managed WordPress from https://wordpress.org on an external hosting provider.

  This support channel offers help to WordPress.com hosted sites only. Help provided here won’t be relevant to WordPress.org sites.

  You can contact the support team of the theme you are using. Community support for WordPress.org sites is offered in the support forums at https://wordpress.org/support/forums/ as well.

  WordPress.org and WordPress.com are different in structure and can be confusing. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

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  hunterfisherman · Member · Oct 26, 2017 at 4:54 pm

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  Tonya, everything you said is correct

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  willowfyre · Member · Oct 26, 2017 at 5:13 pm

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  Thank you for letting me know.

  It appears that accessing the admin dashboard, as well as verifying the other features, is on your hunterfisherman login for WordPress.com. This is why you are not seeing the option for mobile with jasonhouseroutdoors.com.

  Your site, jasonhouseroutdoors.com, like akumarjain stated above, is hosted through Bluehost and self-managed through WordPress.org, which is separate from WordPress.com. To confirm, while logged into hunterfisherman, click on My Sites –>Switch Site.

  If a) you do not have the option to switch to a different site or, b) jasonhouseroutdoors.com is not an option, then the site is not hosted with WordPress.com.

  I apologize for any confusion on my part. For mobile support, you will need to go to the WordPress.org Support Forum for further assistance.

  Thank you and good luck getting the mobile site back up and running!
  Tonya