My site is offline
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I need help from Word Press Customer Support. I received an email that my website was compromised and the password changed. Please help asap!
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Hi there,
Can you post url of your site which is showing offline.
If you have a paid plan of WordPress.com then you can contact support staff using email and live chat support, provided your site domain is hosted or mapped with WordPress.com
https://wordpress.com/help/contact -
It may be worth adding that all emails from WordPress.com will end in @wordpress.com, and if yours didn’t, there is a reasonable chance it is a scam.
WordPress.com sites are rarely compromised, but giving your URL like @sachintawade suggested will help us to solve this problem. :)
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The email was wordpress.com I checked that because I do get a lot of scam stuff.
My website is http://www.healthcoachmt.com I got an error when I checked it. Thanks! -
Hi,
It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/
Therefore, I’m not exactly certain why WordPress.com would email you about this issue. I’ve tagged staff as they may be able to help out and explain: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Hope this gets fixed soon!
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Hi there, I see your site is up and running right now. I do not see any Jetpack connection associated with that site, so I can’t offer any help in regard to that email that you received.
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