My site is Premium but it says it's free.

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  rcalafiori · Member · Sep 13, 2016 at 5:08 pm

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  My site is Premium but it says it’s free. Can’t get support!!!!! Anyone can help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 13, 2016 at 5:22 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Sep 15, 2016 at 6:21 pm

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  Hi there,

  What is the site’s URL?

  I don’t see any upgrades in your account, and the site you indicated, rcalafiori.wordpress.com, has no upgrades attached to it.

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  rcalafiori · Member · Sep 15, 2016 at 9:43 pm

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  Hi Kookier,

  Thanks for your help, the URL is:

  http://www.delage.com.br or delagerx.wordpress.com

  Thank you,
  Roberto

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  kokkieh · Staff · Sep 17, 2016 at 12:05 am

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  That site has a Premium Theme bought in 2014, but it’s on the free plan, and only has a domain mapping upgrade that renewed earlier this week. That site used to have a Premium Plan, but that expired and was removed on 9 June as it wasn’t renewed.

  The upgrades are owned by the username, eduardogapeixoto, so you’ll need to be logged in as that username to make changes to these upgrades. If you want the Premium Plan on the site again you’ll need to buy a new one from My Site ->Plans.